Business Support Administrator

Business Support Administrator

Not Specified
Not Specified

Job Description

Great that you're thinking about a career with BSI!

We currently have an exciting opportunity for a Business Development Partner / Sales Support in our Medical Devices Sales Team
Your key responsibilities

  • Receive, prioritise and process sales briefings received from the business development team

  • Prepare client correspondence including quotation and associated contract documents

  • Receive, prioritise, verify and process client applications

  • To work with the business development team and delivery team to effectively manage the quotation approval process and associated queries to improve the services provided to clients

  • Process fully approved client applications (sales packs) to operations team for delivery

  • To receive and handle incoming phone calls, emails and manage departmental inboxes

  • To work with sales support team leader to agree, plan, implement initiatives and monitor quality of work and key performance indicators

  • Adopt a collaborative team approach to working within own group and other teams/functions within the department and other areas of the business

  • Provide general administration support to the business development department as requested by the management team

  • To provide support and training to the global sales support administration team as required

  • Undertake specific project work as required

  • Any other duties which can reasonably be expected within the scope of this role

At BSI we refer to our Sales Support as Business Development Partners because you'll partner closely with the sales team to provide administrative commercial support. You'll engage with our clients and establish partnerships with them and across our organisation. Hybrid working style.

On a typical day you'll receive and prioritize sales briefings from the business development team. You'll also manage the quotation approval process, respond to incoming phone calls, and manage the departmental inboxes.
You'll also be responsible for drafting quotations and ensuring they're accurate, providing prompt responses to client enquiries and be an advocate for BSI.
To succeed in this career, you must:

  • Be able to speak and write fluently in both English and Local languages

  • Be able to demonstrate your experience of supporting a commercial team with administrative tasks

  • Have experience using Microsoft Office programs (Outlook, Word, Excel, and PowerPoint) to complete daily tasks

  • Communicate confidently using business English (spoken and written)

  • Have experience using a CRM (Customer Relationship Management) software to complete tasks e.g. Salesforce

  • Take pride in your customer service and complaint resolution skills

  • Be resilient when under pressure and have a solution orientated mindset

  • Prefer to life science background.

About BSI
BSI (British Standards Institution) is the global business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence.
Our Medical Device team ensure patient safety while supporting timely market access for our clients Medical Device products globally. BSI has successfully achieved designation as a Notified Body in The Netherlands and United Kingdom and is an accredited ISO 13485 Certification Body recognized in many global markets. Read more about us here:
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

Job Details

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About BSI

BSI continues to support our people and clients to make a difference during this challenging time. Our focus on Innovation in the way we support the COVID 19 effort, continue to deliver to clients and adapt through agile working methodologies are helping us navigate these unique times. We are still recruiting especially in areas that are Client facing and Business Development , and you can find vacancies advertised on Workday - Career - Find Jobs. We are conducting Virtual Interviews and Inductions, it's amazing how positively people are embracing new ways of working and staying connected. Stay safe. Our ambition is to be recognized and valued globally as a best-in-class company a client-driven, efficiently-run, growing business. BSI has come a long way since being founded in 1901. Today, we're a global business services organization, respected world over for the development of standards assessment of management systems testing and certification of products and services providing software solutions and the delivery of training courses. We offer diverse career paths from auditing to sales, product development to finance, and from IT to marketing.

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