HMC has several career opportunities available throughout Asia-Pacific for Call Center Operations Managers and Sales Managers who will be responsible for managing the day-to-day operations of telesales teams within a defined region. These positions will coach, motivate, deploy management initiatives, and develop sales practices to achieve sales target results. These are intensive roles in a fast-paced and dynamic industry, with generous rewards for achieving sales targets.
Candidates must have at least 2 years of successful outbound sales experience in a Manager capacity, and have had direct, hands-on experience in the recruitment, training, and leading of an outbound telesales team. Prior responsibility for P&L and experience/talent in dealing with external clients are essential. Successful candidates will have strong entrepreneurial spirit, proven leadership skills, high energy, well-developed interpersonal, analytical and organizational skills, and the ability to work independently while effectively managing his/her team members both directly and remotely. Understanding of foreign cultures and fluency in foreign languages are assets.
Scope of Work:
Hospitality Marketing Concepts (www.hmcloyalty.com) is the leading, global provider of loyalty solutions to upscale hotels worldwide. HMC provides a turnkey solution to hotel clients, from the initial concept and design, to IT deployment, management and ongoing marketing and member service.
The objective of HMC’s loyalty solutions is to help hotels increase bottom-line profit, through the recruitment and retention of repeat customers and lowering the cost of business via direct e-commerce channels. Member acquisition is primarily through outbound telesales; target members are managers and owners of small to medium-size business, professionals, and affluent lifestyle individuals.
HMC also offers a global alliance of hotel loyalty programs (CLUBHOTEL and VOILÀ Hotel Rewards), furthering improving the hotel’s business opportunities through the network. HMC works with both independent hotels and hotel groups, including major brands such as Hilton, Marco Polo Hotels, Grand Hyatt, Mövenpick & InterContinental Hotel group (IHG).
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