Change and Transformation Lead Retail, Private Banking %26 Wealth Management

Change and Transformation Lead Retail, Private Banking %26 Wealth Management

Standard Chartered
Malaysia
Not Specified
Not Specified

Job Description


About Standard Chartered 
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  
To us, good performance is about much more than turning a profit.  It%27s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 
We%27re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities


Strategy
  • Build change management plans that are aligned to overall Agility Transformation roadmap - these should be designed to guide audiences and stakeholders through the change phases, including all training, communications, and support activities required to successfully implement the change. 
  • A complete understanding of Agile Framework and how People Change is incorporated into this, with Lean change management practices and overarching a change management practitioner discipline.
  • Play a strategic role in influencing and getting buy-in from stakeholders to participate and be part of the Agility transformation on all levels of the organisation, Strategic, Operations and Tactical.
  • Be instrumental in delivering on the change management strategy for the RB Agility Transformation
  • Define and manage stakeholders, their engagement, and communications throughout the lifecycle, including partnerships and employees
  • Establish and maintain relationships with senior leaders across the business, ensuring alignment with Transformation objectives
  • Develop content relevant for the enterprise-wide Programme that connects the dots with other workstreams’ transition plans
  • Be able to articulate the change impact from People, Technology, Organisation Design and Customer Experience 
  • Advise the Tribe Leads/Technical Tribe Leads, Chapter leads on change requirements, deliverables and activities related to different transition milestones
  • Work with the transformation team to identify people impacts due to changes being implemented through the transition
  • Create a central Change team, foster an environment of collaboration, trust, and accountability for our stakeholders
  • Serve as primary liaison to facilitate Transformation communications
  • Build the Organisational Health Capability that will enhance transformation throughout the T%26amp;I organisation
  • Be able to have the acumen to Coach and Mentor Senior leaders in the organisation

Business
  • Develop communications for the Agile Transformation segment, across different products and businesses within T%26amp;I
  • Oversee and produce project communication for internal and external stakeholders
  • Provide consistent, ongoing teamwide and cross-functional communications to keep stakeholders and interested parties informed of activities and progress
  • Establish feedback loops with business and functions working groups to iterate on and maintain content
  • Develop collateral aligned with stakeholders’ questions and concerns,
  • Manage rollout campaigns in collaboration with the workstream’s
  • Develop, manage, and evangelise internal and external Agile Transition content that is aligned with the Change Management strategy
  • Coordinate engagements with HR, Marketing and Learning and Development

Processes
  • Working closely with the workstream, define training needs, determine content required for each stakeholder group, drive the training delivery
  • Explore and advise on the most effective channels to deliver training to a diverse audience having different internet capabilities and accessibility

Regulatory %26amp; Business Conduct
  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the [Experience Technology teams] to achieve the outcomes set out in the Bank’s Conduct Principles
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
  • All Technology staff involved in delivering and supporting our RPBWM customers
  • Regional Heads, Retail Banking, Wealth Management Team
  • Regional/Country Technology Management teams and Chief Executive Officers
  • T%26amp;I Management Team
  • Retail, Private Banking and Wealth Management T%26amp;I Management Team
  • System Development Heads for RBPWM services
  • System Development Managers for RPBWM services
  • Tech Support Managers for RPBWM services
  • Business Strategic and BAU Management Owners for RPBWM services.

Our Ideal Candidate
  • Change Management Practitioner Certification and/or Project Management Certification
  • Lean Change Management Agile - Certification
  • Prosci - Change management Certification
  • Coaching Certification
  • Practical expertise in creative collateral delivery, like client-centric material
  • Graphic design experience and presentation skills
  • Excellent facilitation skills for large groups of diverse stakeholders
  • Existing Group stakeholder relationships with people from the business, particularly frontline teams, to understand business needs more clearly and advise the workstream accordingly
  • Experience working on global programmes or cross-functional strategic projects that span across markets and businesses, and involve the necessary levels of governance and project requirements
  • Experience in engaging with external parties to the Bank, such as clients, across all Regions
  • Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing with full understanding and articulation of proper English grammar in line with the Bank’s Style Guide.
  • Energetic self-starter with a proven track record for getting things done in a high-growth, ambiguous environment
  • Highly skilled at building trusted relationships and influencing others, particularly with senior Group stakeholders
  • Strong understanding of the transition from current to future and experience working directly or indirectly with multiple aspects of the business value chain, from business and product development to downstream support operations
  • Creative thinking, flexibility and adaptability, with the ability to bring new ideas and approaches to the table, as well as the ability to tailor the approach to meet the Programme’s needs and quickly pivot as business circumstances evolve
  • Strong level of comfort with business and technical discussions, with the ability to understand and articulate the business and people impacts of technical actions and vice versa

Apply now to join the Bank for those with big career ambitions. 
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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