Change Management Specialist

Change Management Specialist

RHB Bank Berhad
5-15 years
Not Specified

Job Description

  • Deliver and monitor change management activities to help manage the impact on internal & external customers, processes and technology
  • Build change management practice within GDT and the programs to help upskill the change capabilities among the team and individuals
  • Program Change Management
  • Execute change management activities in each digital program and projects Digital RHB
  • Work closely with squads and business owners to integrate change management activities into their programs
  • Determine the actionable deliverables and key success measures for each change management activity
  • Responsible to drive awareness and adoption of digital initiatives and products across the RHB group through combination of training & performance support, communication & engagement activities, pilot coordination and product deployment support.
  • Acquire user feedbacks from various data point and generate insights to identify key improvement areas as part of the incident management and continuous product improvement effort
  • Coordinate the Go-to-Market & marketing activities with business/product owners, branches, GCC and GBM
  • Responsible for preparing people readiness and influencing product adoption rate and product NPS

Business Engagement
  • Responsible to identify, design and execute programs/activities to improve work collaboration and interaction with Digital RHB business partners (business/product owners)
  • Responsible to identify challenges, pain points and concerns among the business partners and escalate the matters for resolutions to relevant parties within Digital RHB
  • Collaborate with Digital Strategy & Innovation to showcase the achievements of Digital RHB across the RHB Group and external media & public
  • Collaborate with relevant department to establish partnership with digital experts and tech community to increase involvement and participation in digital programs, activities, conferences, seminars & exhibitions
  • Responsible to research & track the industry and digital trends & generate actionable insights to create awareness on global digital development across the RHB group
Formal Education:
1. Bachelor degree in Business Management, Business Administration or other relevant courses
Professional Accreditation:
1. Completion of course in, or certification as Change Management Professional, Digital Marketing and/or Product Management by relevant bodies is an added advantage, but not mandatory
Preferred level of Experience (by years/function/industry):
1. 7+ years of experience in multiple change management program design and implementation
2. 7+ years of experience in multiple project management and resource management
Other skills required:
1. Experience in managing change and driving digital culture adoption within digital environment
2. Experience in graphic, video production and design language is an added advantage
3. Experience in establishing and managing businesses/stakeholder engagements related programs

Job Details

Our Strategy Statement: RHB Banking Group is a multinational regional financial services provider that is committed to delivering complete solutions to customers through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experiences, underpinned by a cohesive and inspired workforce, and relationships built with stakeholders.

Ranked among the top banks in Malaysia and with a significant presence in ASEAN, RHB has strong market leadership in Malaysia across targeted products and segments. With more than 14,000 employees Group-wide, RHB’s presence spans 9 countries in the ASEAN region.

RHB Banking Group is a fully integrated financial services group in Malaysia. The Group’s core businesses are structured into business pillars, namely Group Retail Banking, Asset Management, Group Business & Transaction Banking, Group Wholesale Banking, RHB Singapore, Group Shariah Business, Group International Business and Insurance.

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