Client Manager

Client Manager

Not Specified
Not Specified

Job Description

Great that you're thinking about a career with BSI!
Do you believe the world deserves excellence in Quality, Environmental, Safety, Social & Sustainable products
BSI, by Royal Charter is a company focused on the development of standards, training, certification, and supply chain solutions designed to improve performance, manage risk, reduce cost and enable sustainable growth.
As the leading global business company, in its field BSI helps over 72,000 clients in over 150 countries worldwide to improve their businesses. From business continuity to recycling waste, from food manufacturing to the exploration of space, we help businesses embed the habits of excellence.
We currently have an exciting opportunity and are looking to recruit a Client Manager (Auditor)
About the role
We have key positions available for this role as a Client Manager (Auditor) to build a strong team of professionals at a country level.
Applicants will be part of a dynamic team of specialist involved to conduct various types of audits and to work closely with BSI clients to help them improve their performance by assessing their systems and processes against ISO and BSI standards
Your key responsibilities in this role will be to:
  • Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate
  • Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
  • Maintain overall account responsibility and accountability for nominated accounts to ensure an effective partnership, whilst ensuring excellent service delivery and account growth.
  • Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with clients and within the team.
  • Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
  • Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients business/technology and assist in the induction and coaching of new colleagues as requested
  • Plan/schedule workloads to make best use of own time and maximize revenue-earning activity.

About you
To be successful in this role you need to thrive in a process driven, fast pace, customer focused environment and have the ability to make impartial decisions, quickly and efficiently, based on facts. You must have excellent verbal and written communication skills and an eye for detail. You must be self-motivated and have the ability to remain calm whilst managing numerous priorities. Good IT and systems skills are essential.
You will also be required to have:
  • Educated to degree level in related fields or have a further education diploma with proven experiences in manufacturing and/or service industries.
  • Experience in conducting and delivering assessments, including ISO/IEC standards (e.g. QMS, EMS, OHSMS, etc.) is essential, as is experienced with related manufacturing and service industries and/or government agencies.
  • Exiting qualified Lead Auditor/Auditor for the above-related schemes would be an added advantage.

It is essential that you are qualified in a minimum of three (3) of the below standards. This is a pre-requisite to be considered for these roles:
  • ISO 9001 (QMS)
  • ISO 14001 (EMS)
  • ISO 45001 (OHSMS)

This is a fantastic opportunity to be part of a growing team that directly contributes to the success of our business. If you are successful, you will be trained to have excellent knowledge and awareness of BSI's products and services, as well as our business systems to ensure that you are delivering an excellent client experience.
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

About BSI

BSI continues to support our people and clients to make a difference during this challenging time. Our focus on Innovation in the way we support the COVID 19 effort, continue to deliver to clients and adapt through agile working methodologies are helping us navigate these unique times. We are still recruiting especially in areas that are Client facing and Business Development , and you can find vacancies advertised on Workday - Career - Find Jobs. We are conducting Virtual Interviews and Inductions, it's amazing how positively people are embracing new ways of working and staying connected. Stay safe. Our ambition is to be recognized and valued globally as a best-in-class company a client-driven, efficiently-run, growing business. BSI has come a long way since being founded in 1901. Today, we're a global business services organization, respected world over for the development of standards assessment of management systems testing and certification of products and services providing software solutions and the delivery of training courses. We offer diverse career paths from auditing to sales, product development to finance, and from IT to marketing.

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