Client Services Support

Client Services Support

Aptude Inc
Kuala Lumpur
2 - 5 Years
Not Specified

Job Description

ROLE

• Provide support to end-users of the Bank’s provided IT equipment and infrastructure, with the highest quality and professionalism.
• Manage with local service providers and Group support teams to ensure optimal availability of Bank provided IT equipment eg Desktop PC, Laptops, Tablets, Smartphones, Printers and Scanners as well as assisting users with problems faced with Operating Systems and Workgroup applications.
• Ensure compliance to Group governance and guidelines. Eg Group Functional Instruction Manuals
• Ensure compliance to Group technology standards and policies.
• Ensure compliance to Group Cybersecurity & Operational standards, eg maintain hardware models, OS versions and patches to current approved versions.
SKILLS/QUALIFICATION
• Preference for candidates with tertiary education in IT.  Relevant working experience in supporting a Financial Institution workforce in such areas,  or having experience in managing large scale IT equipment deployments in such areas, is an advantage.
• Relevant industry related qualifications eg MCSE, working experience with SCCM, AD etc will be advantageous.
• 2+ years on the job experience, and possesses sound technical/ troubleshooting/analytical skills with PC/Laptop/Tablet/Smartphone hardware and Windows/Android/IOS Operating System is preferred.
• Experience and ability to work on multiple projects, with different project teams concurrently will be advantageous
• Ability to build strong relationships and communicate on complex issues with a wide spectrum of end users.

About Aptude Inc

As an Oracle Gold Partner, Aptude is committed to delivering the highest quality and most technically sound Oracle database, testing, middleware, and application development and management services to our customers. Our expertise in Oracle technology has helped clients across various industries meet their needs with Oracle Fusion application development.

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Functions : IT, Analytics/Business Intelligence

Industries : ITES/BPO, IT/Computers - Hardware, IT/Computers - Software, KPO/Analytics

Skills/Roles I hire for: All IT

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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