Cluster Director of Rooms

Cluster Director of Rooms

Marriott International
Kuala Lumpur Malaysia
2-50 years
Not Specified

Job Description


Job Description :
Job Category Rooms & Guest Services Operations
Location Renaissance Kuala Lumpur Hotel, Corner of Jalan Sultan Ismail &, Kuala Lumpur, Wilayah Persekutuan, Malaysia
Brand Renaissance Hotels
Schedule Full-Time
Relocation N
Position Type Management
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask 'why' when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.
ABOUT
Cluster position to manage an existing 400 room Renaissance hotel and a new 512 room Four Points by Sheraton. The properties located in the heart of the city with easy access to both business and shopping areas. Extensive Convention and meeting facilities offering large pillar less ballroom and16 meeting rooms. 2 All Day Dining’s with post breakfast identities, a specialized Sichuan Cuisine Restaurant, 3 Bars and additional rental space available for outsourcing restrauntants to create an F&B destination (pork free environment. The newly renovated properties will showcase extensive recreational and adventure facilities for leisure guests and families. Thus being the only city hotel to offer and urban resort feel.
Lower ground floor with 4,500 m2 of space is being developed to support the leisure market segment by converting into a shopping or recreational facility. Both the hotels will share common guest facilities such as Spa, Fitness Center, Kids Club and Poolside. Expected Re-opening date: 1st July 2021
JOB SUMMARY
Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, Business Center, Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International.
CANDIDATE PROFILE
Education and Experience
  • Pre-opening and large city hotel experience essential.
  • Very familiar with Marriott systems
  • Embraces Brand standards
  • Leads from the front, trains and develops the Front Office/Rooms associates.
  • Build a team and also works well in a team environment.
  • 2-years degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

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