Configuration Services Team Lead

Configuration Services Team Lead

Lenovo India Private Limited
Kuala Lumpur Malaysia
7-12 years
Not Specified

Job Description


Job Description :
Position Description: Business Area Description: Lenovo Services is a department of Lenovo, a world leading technology company with products ranging from PC’s, Tablets, to x86 Servers. Offices in Europe, Americas and Asia Pacific region. Web-site address: https://www.lenovo.com/gb/en Key Objectives of Position: • This newly created Service Delivery role is primarily a technical role that will provide services within the Lenovo Configuration Services Facility (CFS). Day-To-Day Tasks: • Deploy asset tags and associated labels, collection of related data and reporting. • System Integration & Configuration such as HDD Partitioning, Image Load, Standard software configuration, Standard BIOS settings for Lenovo equipment. • Track (scan in/out) each system (or peripheral) as it passes through the various stages / warehouse locations of the configuration services facility. • Provide accurate reports on all activities performed at this centre on a daily, weekly and/ or monthly basis. • Develop, analyse and maintain tools that support, and automate build and test processes. • Work with the project management team to establish, document and maintain the build process for each project. • Plan and scale resources within the facility to cope with a staggered or spiked work demand. • Actively assess/contribute to the continuous improvement of work, standards, processes and methodologies • In order to cope with ongoing demand, provide advice around capability, scale of facility and other process improvements as deemed fit. • Maintain a clean and tidy work environment within the Lenovo configuration services facility. • You will work within a team that has a strong focus on collaborating and sharing knowledge among your peers to facilitate timely and superior delivery of requirements • Provide training and guidance on build processes as required to other staff as deemed fit or necessary. • Has the ability to work in a high pressure environment to tight time frames • Can manage and prioritise large volumes of freight/orders Position Requirements: Key Competencies Needed: • 7-12 years proven IT experience as a Configuration Engineer in a medium to large corporate environment • Able to lead a team of people to deliver projects on time • Able to problem solve and think laterally • Proven ability to learn new and complex technology • Able to prioritize in a fast paced, dynamic work environment • Ability to commit and hold to delivery dates, but also work with agility and speed to respond to short-notice requests • Effectively transfer thoughts and expresses ideas verbally in individual or group situations • Relevant industry experience managing, designing, and implementing enterprise scale server and desktop environments • Working Knowledge on Windows Operating Systems and MS Products • Proven ability to troubleshoot Client solutions • Automation and scripting skills. • Exposure to regulated environments would be highly regarded • Ideally technical knowledge in some of the following: o SOE / MOE image creation and deployment o SCCM 2012 or 2016 o Windows 7/10 o MDT o Intune and Azure or other UEM/MDM o VMware or Hyper-V o Microsoft White glove, Google Zero Touch, Apple DEP o Workspace One o Linux, OSx, iOS, Android o Powershell Critical Skills Level of Skill 1-5, (5) being the highest • Technical Knowledge on Client (Desktop, Notebook & Tablets) – 5 • Structured Troubleshooting Techniques - 3 • Strong Services Industry and ‘ITIL’ acumen - 3 • Good ability to communicate ideas, sound knowledge of MS Products - 4 • Strong understanding of the warranty model – 3 • Financial acumen – 3 • Fluent in English, additional language proficiencies welcomed. Key Performance Indicators / Metrics: Weekly, Monthly, Quarterly updates within local EMEA BMS delivered 100% on time. Promotion Opportunities Expanded role, Project Coordination, Project Management, Premier Technical Support, Client SME / Advocate. Candidate Pre-Requisites Previous Experience: 8+ years of experience in a similar role. Experience within IT Services and Working with Field Service Providers Qualifications: Bachelor Degree or TAFE Qualification in IT or a relevant field. Site Location: Tiong Nam Logistics Solutions Sdn Bhd (SHAH ALAM) Lot 204, Jln Bukit Belimbing 26/38, Off, Persiaran Tengku Ampuan, Section 26, 40400 Shah Alam, Selangor, Malaysia

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