Contact Centre Advisor (SG Concierge)

Contact Centre Advisor (SG Concierge)

AIA Group
Malaysia Singapore
Not Specified
Not Specified

Job Description


Bring your career aspirations to life with AIA!Handling dedicated 24/7 hotline enquiries related to health shield concierge which will extends policy coverage, benefit entitlements, panel appointment, pre-authorization activation/status, claim status and benefit calculator.
  • To be the first point of contact for members, end users, clients, service providers and colleagues.
  • Ensure customers’ enquiries and requests are handled as per the stipulated performance standards and benchmarks. Demonstrate a can do and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided.
  • Demonstrate an understanding of all members’ operations and ability to apply in live case management.
  • Ensure all customer interactions are captured and logged in CRM system accurately.
  • Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures.
  • Take ownership and manage cases with a view to moving them forward in the best interests of the member and client
  • Ensure all calls are answered promptly, appropriately and courteously & within SLA
  • Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
  • To complete all calls assigned, handle other assignments and/or ad hoc projects as and when required.
  • To manage an allocated load of cases within the working hours and ensure that it is communicated appropriately and efficiently
  • Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
  • Carry out any other reasonable duties as requested by the manager. Provide cross support team to other functions whenever necessary.

Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Details

About AIA Group

For a century, we have served millions of people and generations of families all around the Asia-Pacific region.AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.Our Vision is to be the world’s pre-eminent life insurance provider. That is our service to our customers and our shareholders.Our Purpose is to play a leadership role in driving economic and social development across the region. That is our service to societies and their people.Our Promise to help people live Healthier, Longer, Better Lives.

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