Contact Centre Advisor (SG CS)

Contact Centre Advisor (SG CS)

AIA Group
3-4 years
Not Specified

Job Description

Bring your career aspirations to life with AIA!Responsible for handling customer inquires via telephone, email, or online platform.
1.Attend to inbound call, email and fax enquiries regarding claims, letter of guarantee request and policy member maintenance, received from corporate clients (Insured Employees/Members, HR personnel, Agents, Brokers).
2.Escalate enquiry to other relevant departments, follow-up and keep customer informed consistently.
3.Update enquiry details and claim documents into system.
4.Issue Letter of Guarantee to panel hospital and insured member.
5.Delivering and maintaining minimum customer service standard as set by the company.
6.Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.
7. Preferable 3 to 4 years of experience in customer service in call centre environment / healthcare / insurance industries.

Job Details

About AIA Group

For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia, reinforced by our Purpose : to help millions of people live Healthier, Longer, Better Lives . Our Purpose guides the decisions we make and the actions we take as an organisation - empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. We believe that helping to create a healthier Asia is one of the most important and valuable things we can do for our communities, today and in the future.

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