Contact Centre Advisor (SG CS)

Contact Centre Advisor (SG CS)

AIA Group
Malaysia Singapore
Not Specified
Not Specified

Job Description


Bring your career aspirations to life with AIA!Responsible for handling customer inquires via telephone, email, or online platform
1. Attend to inbound call, email and fax enquiries regarding claims, letter of guarantee request and policy member maintenance, received from corporate clients (Insured Employees/Members, HR personnel, Agents, Brokers)
2. Escalate enquiry to other relevant departments, follow-up and keep customer informed consistently.
3. Update enquiry details and claim documents into system.
4. Issue Letter of Guarantee to panel hospital and insured member.
5. Delivering and maintaining minimum customer service standard as set by the company.
6. Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

About AIA Group

For a century, we have served millions of people and generations of families all around the Asia-Pacific region.AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.Our Vision is to be the world’s pre-eminent life insurance provider. That is our service to our customers and our shareholders.Our Purpose is to play a leadership role in driving economic and social development across the region. That is our service to societies and their people.Our Promise to help people live Healthier, Longer, Better Lives.

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