Contact Centre Advisor (SG Life)

Contact Centre Advisor (SG Life)

AIA Group
3-4 years
Not Specified

Job Description

Bring your career aspirations to life with AIA!Provide good customer service over the phone to call in policy holders. Ensure that the level of professionalism delivered meets the customer's expectation. Understands contract provisions, product concept and classification & differentiation as according to standard operating procedures.

  • Ensure customers enquiries and requests are handled as per the stipulated performance standards and benchmarks.

  • Resolve customers problems or complaints by applying appropriate skills and escalate the case to Assistant Manager when necessary.

  • Ensure all customer interactions are captured and logged in CRM system accurately.

  • Provide feedback on customer's comments to Assistant Manager for service improvement.

  • Follow up on all pending cases and ensure customers are updated on the resolution.

  • To complete all outbound calls assigned, handle other assignments and/or ad hoc projects as and when required.

  • Maintain amicable work relationship with other members of the Call Center and business partners.

  • Ensure meeting personal service targets in achieving service, productivity and quality assurance level.

  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

  • Preferable 3 to 4 years of experience in customer service in call centre environment / healthcare / insurance industries.

Job Details

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About AIA Group

For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia, reinforced by our Purpose : to help millions of people live Healthier, Longer, Better Lives . Our Purpose guides the decisions we make and the actions we take as an organisation - empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. We believe that helping to create a healthier Asia is one of the most important and valuable things we can do for our communities, today and in the future.

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