Contact Centre Advisor (SG Life)

Contact Centre Advisor (SG Life)

AIA Group
Not Specified
Not Specified

Job Description

Bring your career aspirations to life with AIA!Provide good customer service over the phone to call in policyholders. Ensure that the level of professionalism delivered meets the customer's expectation. Understands Contract provisions, product concept and classification & differentiation as according to standard operating procedures.

  • Ensure customers enquiries and requests are handled as per the stipulated performance standards and benchmarks.

  • Resolve customers problems or complaints by applying appropriate skills and escalate the case to Assistant Manager when necessary.

  • Ensure all customer interactions are captured and logged in CRM system accurately.

  • Provide feedback on customer's comments to Assistant Manager for service improvement.

  • Follow up on all pending cases and ensure customers are updated on the resolution.

  • To complete all outbound calls assigned, handle other assignments and/or ad hoc projects as and when required.

  • Maintain amicable work relationship with other members of the Call Center and business partners.

  • Ensure meeting personal service targets in achieving service, productivity and quality assurance level.

  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements

Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Details

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About AIA Group

The roots of today's AIA Group can be traced to 1919 when entrepreneur Cornelius Vander Starr established his first insurance business in Shanghai, China. What followed was pioneering growth, securing AIA's position as the largest independent publicly listed pan-Asian life insurance group-spanning 18 markets and serving the holders of more than 38 million individual policies and more than 16 million group scheme members. AIA is based in Hong Kong and is listed on The Stock Exchange of Hong Kong under the stock code '1299' (ticker symbol: 'AAGIY'). AIA's contributions have supported social and economic progress across Asia, while also advancing the reach and impact of life insurance across the region. In 2020, we paid more than US$16 billion in benefits and claims, providing essential financial protection when it was needed the most. We also take pride in the long-term relationships we have developed with our customers and agents that in many cases have continued for generations. The insurance industry plays an important role in addressing the sustainability challenges our communities face. With this in mind, AIA's ambition is to be a global industry leader in Environmental, Social, Governance (ESG), shaping a sustainable future for the communities we serve and creating long-term value for our stakeholders. For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia. As we look to the future, this commitment is reinforced by our Purpose: to help millions of people live Healthier, Longer, Better Lives. Our Purpose guides the decisions we make and the actions we take as an organisation-empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. Helping create a healthier Asia is one of the most important and valuable things we can do for our communities, today and tomorrow.

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