Contact Centre Advisor (SG Life)

Contact Centre Advisor (SG Life)

AIA Group
Malaysia Singapore
Not Specified
Not Specified

Job Description

Bring your career aspirations to life with AIA!Provide good customer service over the phone to call in policyholders. Ensure that the level of professionalism delivered meets the customer’s expectation. Understands Contract provisions, product concept and classification & differentiation as according to standard operating procedures.

  • Ensure customers’ enquiries and requests are handled as per the stipulated performance standards and benchmarks.

  • Resolve customers’ problems or complaints by applying appropriate skills and escalate the case to Assistant Manager when necessary.

  • Ensure all customer interactions are captured and logged in CRM system accurately.

  • Provide feedback on customer’s comments to Assistant Manager for service improvement.

  • Follow up on all pending cases and ensure customers are updated on the resolution.

  • To complete all outbound calls assigned, handle other assignments and/or ad hoc projects as and when required.

  • Maintain amicable work relationship with other members of the Call Center and business partners.

  • Ensure meeting personal service targets in achieving service, productivity and quality assurance level.

  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements

Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Details

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About AIA Group

For a century, we have served millions of people and generations of families all around the Asia-Pacific region.AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.Our Vision is to be the world’s pre-eminent life insurance provider. That is our service to our customers and our shareholders.Our Purpose is to play a leadership role in driving economic and social development across the region. That is our service to societies and their people.Our Promise to help people live Healthier, Longer, Better Lives.

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