Contact Centre Advisor (Vietnamese Speaking)

Contact Centre Advisor (Vietnamese Speaking)

AIA Group
1-2 years
Not Specified

Job Description

Bring your career aspirations to life with AIA!Responsible for handling customer inquires via telephone, email, or online platform
. Provide timely response to customers in areas of product information, outpatient / inpatient services, claims, premium payment and policy termination
. Process customer instructions / request
. Troubleshoot and resolve customer complaint
. May reach out to customers whose policies have lapsed in an attempt to retain them
Job Requirements :
  • Candidates must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any fields with minimum 1 to 2 years working experience in call centres / healthcare / insurance industries.
  • Must possess good command in written and spoken Vietnamese
  • Customer-orientated with good interpersonal and communication skills.
  • Strong and proven problem solving skills.

About AIA Group

For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia, reinforced by our Purpose : to help millions of people live Healthier, Longer, Better Lives . Our Purpose guides the decisions we make and the actions we take as an organisation - empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. We believe that helping to create a healthier Asia is one of the most important and valuable things we can do for our communities, today and in the future.

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