Contact Centre Consultant - Inbound, Consumer Contact Centre - Card Call Centre - Inbound (SG) MY

Contact Centre Consultant - Inbound, Consumer Contact Centre - Card Call Centre - Inbound (SG) MY

CIMB THAI
Not Specified
Not Specified

Job Description


Job Purpose
Entry level to junior experience hire responsible for receiving or/and making calls to be able to respond to Singapore customer based client concerns/ request. Professionals in these jobs would undergo extensive process/product training and behavioural training prior to taking/making calls.
This process involves managing and resolving client queries/issues. This group of professionals will form the primary layer of customer contact. They are required to resolve the queries /direct unresolved queries to the appropriate group. These professionals are required to have a broad understanding of all the products/services portfolio of the organization to aid in responding to queries. Qualifications
Diploma/Degree holder in any discipline. Non diploma/degree holders acceptable as long as they have sufficient minimum experience as outlined below.

Job Details

About CIMB THAI

Job Source : cimbcareers.taleo.net

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