Contact Centre Service & Sales Representative 1

Contact Centre Service & Sales Representative 1

Kuala Lumpur Malaysia
1-3 years
Not Specified

Job Description

Job Description
Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers needs.
We are currently seeking ambitious individuals to join our Wealth and Personal Banking (WPB) team in the role of Contact Centre Service & Sales Representative 1, working together with colleagues to display HSBC Values and achieve Vision to become the world's leading international Bank.
Principal Responsibilities:
  • To perform outbound Telemarketing by cross selling to existing customers various Financial Products over the phone.
  • To meet minimum standard (Quarterly Commission is payable) to contribute to the overall business performances.
  • Cross sell of bank related products based on customer's need.
  • To ensure high service standards by making sure all presentation to customers are in accordance to given product guide.
  • To ensure that the sales submission has zero defects and with clear acceptance as per the customer's request.
  • To maintain HSBC internal control standards and awareness of operational risk and minimize the likelihood of it occurring.
  • Minimum SPM qualification with at least 1-3 years working experience in related field.
  • Possess good communication skill.
  • Highly motivated and able to work under pressure.
  • A good team player with an energetic and flexible working style.
  • Knowledge of HSBC's Credit Card and Banking, Banca products/system is an added advantage.
  • Only Malaysian citizens are encouraged to apply.

You'll achieve more when you join HSBC
HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
'To be considered for this role, the relevant rights to work in Malaysia are required.'
Issued by HSBC Bank Malaysia Berhad

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