Content Specialist - Mandarin Patent Content

Content Specialist - Mandarin Patent Content

Clarivate
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Job Description


About Clarivate:
Clarivate Analytics is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We deliver critical data, information, workflow solutions, and deep domain expertise to innovators worldwide.
Our solutions cover the entire lifecycle of innovation: scientific and academic research patent analytics and regulatory standards pharmaceutical and biotech intelligence trademark, domain and brand protection. Our portfolio consists of some of the world's most trusted brands, including Web of Science, Derwent, CompuMark, Cortellis, MarkMonitor, and Techstreet.
We employ more than 4,300 colleagues in 43 countries. Clarivate Analytics is a public company. We are listed on the New York Stock Exchange under the tickers NYSE:CCC CCC.WS. At Clarivate, we believe human ingenuity can transform the world and improve our future. That's why we harness our global reach, curate our content, and invest in best-in-class technology and people.
Clarivate is looking to stand up a world-class Customer Service organization. We are looking for team members that have the perfect blend of strategic and creative thinking to support our always-evolving strategy and our global customers.Job Description:
  • Support effective management and champion continuous improvement of our quality driven operational workflow for translated Mandarin patent content by optimising the use of editorial resource to enhance our content, carrying out quality analysis to optimize our workflow and operational practises and providing oversight of the master dictionaries and translation memory.
Key Responsibilities:
  • Analyze quality checks from weekly publications of Mandarin patents to drive weekly selection and allocation of translated patent records for editorial enhancement.
  • Review editorial suggestions applied to local translation dictionaries, approve valid suggestions and oversee updates to master dictionaries.
  • Review and approve suggestions and manage updates to the translation memory.
  • Manage customer cases assigned by the Customer Service Desk and operational requests for translation enhancement, allocate retranslation/enhancement requests and manage any associated updates to the master dictionaries and translation memory.
  • Provide data analysis and reporting from periodic quality benchmarking reviews.
  • Provide analysis and feedback of quality assurance data to external vendors to drive continuous content improvement.
  • Provide analysis and suggestions for process and content improvements as part of daily role or through participation in project teams.
  • Provide quality assurance checks for the translation of assignee, inventor, agent names translations and address data.
  • Support Mandarin patent assignee (PACO) team in reviewing and researching the correct translation of company entities to ensure a joined-up approach to the translation and identification of companies.
  • Undertake any other reasonable duties as requested by your manager on a permanent or temporary basis.

Contacts: Beijing Team, IP Solutions Front End Team (London), Operations Manager First Level Data Operations (Munich), Customer Service Helpdesk, other Clarivate employees as needed.
Qualifications/Skills/Experience:
  • Excellent read and written Mandarin and excellent read, spoken and written English.
  • A Science, Engineering or Bioscience related degree required masters/advanced degree preferred.
  • Excellent written and verbal communication skills.
  • Previous experience in quality control is preferable.
  • A customer-driven approach and good commercial awareness.
  • Effective time management and organisational skills with the ability to set priorities and achieve deadlines and targets.
  • A team player with the ability to work under own initiative, driving concept to conclusion.
  • Excellent interpersonal skills.
  • Problem identification and solving skills.
  • Visible 'can do' approach to work and positive attitude to change.

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.

Job Details

Employment Types:

Industry:

Other

Function:

IT

About Clarivate

Clarivate(tm) is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. We now have more than 8,500 colleagues in over 40 countries worldwide, and we work with over 200 partners to deliver value and success for our customers. Today, Clarivate is a publicly traded company, listed on the New York Stock Exchange under the ticker NYSE:CLVT. Clarivate is committed to building, nurturing, and developing a diverse culture of belonging where new colleagues can bring their authentic self to work every day! Join us!

Job Source : careers.clarivate.com

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