CPaaS Senior Specialist

CPaaS Senior Specialist

Maxis Communications
10-13 years
Not Specified

Job Description

Are you ready to get ahead in your career
  • We want to empower you turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical​
This role is responsible for driving the strategy, roadmap building and product management across Fixed Voice and Unified Comms product categories for our Enterprise business customers. The successful incumbent is also responsible for ensuring that all products delivers against both the customer requirement and Maxis Enterprise strategic, commercial, financial and market share targets.
What are you accountable for
  • Accountable for revenues, market share and profit margins for the Voice and Unified Comms portfolio
  • Responsible for analyzing market conditions and champion requirement to set an industry leading offering
  • Manage insight product performance, as well as analysis of relevant technology evolution, competition, market dynamics and major developments
  • Accountable for Product Lifecycle Management & GTM along wit internal and external stakeholder management
  • Define product related Capex / Opex requirements for the business during the annual planning cycle
  • Accountable for defining the operational customer experience and multi-channel environment
  • To build & maintain a strong relationship with key stakeholders involved in the all business units including Technology ( IT and Networks)

What you need to have for this role
  • Degree or Equivalent with specialised in: Engineering, Business or Marketing
  • Min 10 years of combined work experience in Contact Centers, Hosted PBX, APIs and UC
  • Significant experience and understanding of B2B markets
  • Technical and Commercial acumen (subject matter expertise) in Voice and Unified Comms products
  • Highly developed applied thinking and displays sound judgement
  • Drives innovation to ensure products and services developed are different in the market
  • Capacity to engage, influence stakeholders and drive virtual cross-functional teams in a collaborative manner
  • Personal traits: Positive, Passionate, Collaborative, A self-starter, Ability to perform under pressure in a challenging environment and a team player

What's next
  • Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Job Details

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Always Be Ahead At Maxis, we are passionate about bringing together the best of technology to help people, businesses and the nation to Always Be Ahead in an evolving world, as we pursue our vision to be Malaysia's leading converged solutions company. We deeply believe that the key element to our success has always been and will always be our people. Visit our careers page to learn more about having a career at Maxis. The MaxisWay culture Our culture, or MaxisWay as we call it, was created to focus on three core values which are ‘Customer First', ‘What's Possible' and ‘I am Maxis'. These values are implemented in the way we interact with each other by embedding the language of commitment, performance and possibilities. Watch these videos and hear from our people who embody the MaxisWay culture.

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