Credit & Collections Manager-Fin-Mandarin Speaking

Credit & Collections Manager-Fin-Mandarin Speaking

Oracle
Kuala Lumpur Malaysia
6-9 years
Not Specified

Job Description


Preferred Qualifications
Roles and Responsibilities of Business To Business Collections Manager
Collections team (Part of Order to Cash Group, Finance Operations) is primarily responsible to collect cash, reduce write off and provide excellent customer service. It is also responsible to ensure that DSO (Days Sales Outstanding) is reduced. Main responsibilities are:

  1. Responsible for managing the credit and collections activities approvals

  2. Develops, implements, and maintains systems, procedures, and policies to enhance the credit and collections process

  3. Coordinates with internal departments on credit and collections policies

  4. Oversees analysis of accounts receivable, aging of accounts to determine overdue accounts, and collections procedures

  5. Creates and/or analyzes monthly reports

  6. Partners with customers and other stakeholders within the Organization, to provide resolution to the customer issue, remove the payment barriers, provide a good customer experience and facilitate faster collections


Expectations from candidates from this role:

  • Innovative and inquisitive mindset, manage and deliver on multiple finance projects with a high attention to detail

  • Strong communication skills and an ability to operate globally, cross-functionally and at all levels of the organization and effective stakeholder engagement

  • Operational excellence and continuous improvement initiatives to improve resource optimization.

  • Dynamic, innovative %26amp; problem resolution focused.

  • Develop and maintain relationships with key stakeholders internally and in local countries

  • Customer service oriented approach. Always keeps communication channels open with the customers in order to achieve WIN-WIN situation at both ends.

  • Build performing team, managing conflicts and mentor team members

  • Project Management capabilities - the ability to plan, initiate, monitor and implement projects within a team.


Preferred Qualification / Skills

  • University degree (BA/BS) in a relevant field, preferred business administration, industrial engineering or similar. MBA in business administration or similar is preferred.

  • Minimum 6 years of managerial experience in finance operations. Credit and collections is preferred.

  • Strong people management skills

  • Excellent written and verbal communication skills including very good telephone and negotiation skills

  • Excellent in Mandarin/Cantonese/Korean, both in speaking and written, able to communicate with finance leaders, internal and external stakeholders


Detailed Description and Job Requirements
Manages credit and collections activities to include the timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action. Manages a professional staff.
Responsible for managing the activities of credit approval and credit collection. Develops, implements, and maintains systems, procedures, and policies to enhance the credit and collections process. Recommends credit limits, handles special credit arrangements, and problem collection accounts. Coordinates with internal departments on credit policies. Oversees analysis of accounts receivable, aging of accounts to determine overdue accounts, and collections procedures. Creates and/or analyzes monthly reports.
Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Demonstrated leadership and people management skills. Experience in working with customers and sales staffs. Financial Analysis experience. Strong written, verbal, and interpersonal skills. Knowledge of Oracle Financials desired. BA/BS in Accounting or Finance or equivalent years of professional experience.

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