Credit Life Specialist

Credit Life Specialist

AIA Group
Kota Malaysia
2-3 years
Not Specified

Job Description

Bring your career aspirations to life with AIA!Responsible to help develop and drive their region’s credit life business with bank the partners by providing sales, servicing support, coaching, training of SME and Branch Credit Staff.
Job Responsibilities:
  • To achieve the Credit Life ANP, Take up rate and Case target  by working with the closely with RMs, SMEs, Branch Managers, Business Manager and Branch Credit Staff by ensuring attachment of Credit Life products for all loans eligible and coverage amount equaling to the loan amount
  • To have continuous close engagement with the Regional Manager, SMEs, Branch Managers, Business Managers and Branch Credit Staff to help monitor the progress of the Region’s and the Branches performance on the ANP, Take up rate and Case Size
  • To provide periodic reports to the Regional Manager, Branch Managers and Business Managers to monitor their performance of the Credit Life business lines
  • To work out an action plan and execute the plan to help the Branches and Region achieve the Credit Life ANP, Take up rate and Case Size target based on the reports and engagement with the Regional Manager, Branch Managers and Business Managers and their RH
  • To ensure regular scheduled Regional and branch visitation for engagement with SMEs and Branch Managers, Business Managers and Branch Credit Staff

Sales Support
  • To monitor closely all deferment cases (non medical and medical)  for all the branches under the region and ensure it is cleared within the TAT set
  • To work with the New Business team on pending underwriting cases and urgent underwriting cases to ensure cases are accepted in timely manner
  • To monitor closely all application form pending and incomplete cases and ensure is cleared with the TAT set. To continuously engage the SMEs and Credit Staff to clear this cases. Mostly importantly educate and reinforce the incomplete issues does not keep reoccurring for the particular SMEs for the Branch
  • To provide periodic reports to branches on the pending forms, non medical & medical pending cases and incomplete cases with the assistance of the operations team
  • To flag out to the SMEs and Branches who are high on the incomplete list so that we can seek the assistance of Regional Manager, Branch Manager and Business Manager help on this matter
  • To monitor closely all pending claims cases and continuously engage and liase with claims team to clear the claims cases. To assist the claims team by liasing with the branches on the follow up on the pending claims documents
  • To assist the branches on surrender cases by liasing with the policy servicing team
  • To work closely with the customer onboarding team on the pending application, documents and incomplete forms are cleared timely and work on the action plan to minimize the above issues from the branches.
  • To highlight the issues requiring the intervention of the Sales Support Head from Banca to clear Standard Operating Policies that requires enhancement and flexibility to smoothen the efficiency of the new business and policy servicing matters relating the the Credit Life business products.
  • To continuously update the branches on changes on Standard Operating Procedures, work processes, changes in forms and documentation to ensure the smooth working relationship between the branches matters relating to the credit life business lines

Minimum Job Requirements:
  • Education – Degree holder in any discipline and/or non degree holders with strong related working experience
  • Experience – Preferably 2-3 years’ relevant experience. Added advantage for those working in banking and/or insurance industry
  • Certifications/Licensing – PCE
  • Skills – Good communication, interpersonal and relationship management skills. Good presentation skills

Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

About AIA Group

For a century, we have served millions of people and generations of families all around the Asia-Pacific region.AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.Our Vision is to be the world’s pre-eminent life insurance provider. That is our service to our customers and our shareholders.Our Purpose is to play a leadership role in driving economic and social development across the region. That is our service to societies and their people.Our Promise to help people live Healthier, Longer, Better Lives.

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