Credit & Recovery Specialist

Credit & Recovery Specialist

Maxis Communications
Not Specified
Not Specified

Job Description

Are you ready to get ahead in your career
  • We want to empower you turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical​
Job Purpose
1.To lead and manage the Recovery of Delinquent Consumer & Enterprise accounts to improve cash flow and provision for doubtful debt .
  • Ensuring timely referral to parties concerned - DCA or lawyers
  • Monitoring effectiveness of actions vs transaction cost

2. To build business relationship with Debt Collections Agents (DCA) & Legal partners and ensure policies, regulatory guidelines & standards are maintained on Debt Recovery matters
3. To be responsible to assist and monitor all contracts and budget between vendors and Maxis relating to Credit Management function. This includes vendors for Collection agents , device guard for blocking of device, CROWN for Storage of documents & Credit rating agencies ( CTOS )
Job Accountability
1. Recovery on Delinquent Consumer and Enterprise ( SME & Corporate ) accounts
a. Manage the operations of referring accounts to Debt Collections Agents (DCA) and Lawyers.
  • Ensure daily referrals are completed within timelines
    • Exclude accounts / abort files based on feedback from Collectors upon customers:
    • updating payment or payment arrangement made
    • complaints on calls made by DCA
  • Monitor the recovery of the accounts referred per DCA / lawyers on a daily basis and effectiveness of actions vs transaction cost
    • bounce cheques or charge back

b. Adhoc referrals to DCA on non contactable accounts or recycling of old debt
  • Manual submission of files based on specific criteria to maximize collections
  • Exclude accounts based on response from legal action taken upon customers updating payment or payment arrangement made
  • Manual submission of files based on specific criteria to maximize collections

c. customer complaints when applicable
2. Undertake effective due diligence and processes at all times
  • Manage the monthly budget for Credit Management - DCA , Legal, Storage
  • Review & check accuracy on invoices submitted by vendor
  • Manage the budget and highlight to management on any spikes
  • Prepare and submit accrual for the month to Finance on/before last date of the month and processing in Esker by every 7th of the month

3. Credit lead on Recovery & Legal
  • Implementing new ways towards effective recovery performance working alongside DCA
  • Attend creditor's meeting as and when required
  • Ensure deadline for legal proceeding is met (i.e. submission of document and court hearing)
  • Liaison with corporate collection / enterprise / internal legal for issuance of legal notices for non-subscribers (inclusive POD)

What's next
  • Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Job Details

Employment Types:




Always Be Ahead At Maxis, we are passionate about bringing together the best of technology to help people, businesses and the nation to Always Be Ahead in an evolving world, as we pursue our vision to be Malaysia's leading converged solutions company. We deeply believe that the key element to our success has always been and will always be our people. Visit our careers page to learn more about having a career at Maxis. The MaxisWay culture Our culture, or MaxisWay as we call it, was created to focus on three core values which are ‘Customer First', ‘What's Possible' and ‘I am Maxis'. These values are implemented in the way we interact with each other by embedding the language of commitment, performance and possibilities. Watch these videos and hear from our people who embody the MaxisWay culture.

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