CRM Support Engineer

CRM Support Engineer

OxyData Software Sdn Bhd
Kuala Lumpur
5-12 years
Not Specified

Job Description

• Preparing release notes and release packages.
• Updating incident-tracking system regularly, informing clients timely, documenting findings and root causes meticulously.
• Maintaining client environments and ensuring they are in sync with actual client environments.
• Be prepared to attend critical and serious issues at extended working hours.
• If necessary, performing operational activities on Dynamics CRM such as defining users, organizations, access & security roles settings.
• Working closely with CRM project teams or other resources for completion of projects, enhancements and/or change requests related to the CRM system.
• Working with internal support members to resolve functional and technical issues.
• Support the application post go-live during system setting and fix applications issues not necessarily related to code
• Providing support to our existing customers by,
o Fixing bugs
o Performance enhancement requests.
o Providing platform level support for running Dynamics CRM Servers, Windows Servers, Database server
o Providing training to CRM admins and users
• Ability to develop workflows, plug-ins and able to do entity modifications
Educational Qualification: Bachelor’s Degree / Master’s Degree – Computer Science, Electrical Engineering, Electronics/Telecommunication
Years of Experience: 5 + Years
Required Skills and Experience:
• Experience in MS CRM SDK, C#, ASP.NET, ADO.NET, SQL Server
• Dynamics CRM experience in an enterprise customer with at least 50 users is required
• Minimum 5 years of experience is required
• Minimum 3 years of web-based application development experience
• Business know how on banking is preferred
• Experience in debugging applications by using the following tools
o SQL Profiler
o Dynamics CRM Diagnostics tool
o Windows error logs
o SQL Query Analyzer

Oxydata Software Sdn Bhd is a local Malaysian MSC status company established since 2006. Our core competencies are in digital software solutions, analytics, software development services and IT managed services. We help our clients to realize their results by increasing revenue, improve customer service and lowering the cost of IT projects through our innovative IT services and software solutions.

As part of the expansion plan, we invite talented and experienced professionals to be part of our dynamic team. If you got the fire, passion and a burning desire for success then write to us.

Please email your CV to suganiya@oxydata.my

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