• Preparing release notes and release packages.
• Updating incident-tracking system regularly, informing clients timely, documenting findings and root causes meticulously.
• Maintaining client environments and ensuring they are in sync with actual client environments.
• Be prepared to attend critical and serious issues at extended working hours.
• If necessary, performing operational activities on Dynamics CRM such as defining users, organizations, access & security roles settings.
• Working closely with CRM project teams or other resources for completion of projects, enhancements and/or change requests related to the CRM system.
• Working with internal support members to resolve functional and technical issues.
• Support the application post go-live during system setting and fix applications issues not necessarily related to code
• Providing support to our existing customers by,
o Fixing bugs
o Performance enhancement requests.
o Providing platform level support for running Dynamics CRM Servers, Windows Servers, Database server
o Providing training to CRM admins and users
• Ability to develop workflows, plug-ins and able to do entity modifications
Educational Qualification: Bachelor’s Degree / Master’s Degree – Computer Science, Electrical Engineering, Electronics/Telecommunication
Years of Experience: 5 + Years
Required Skills and Experience:
• Experience in MS CRM SDK, C#, ASP.NET, ADO.NET, SQL Server
• Dynamics CRM experience in an enterprise customer with at least 50 users is required
• Minimum 5 years of experience is required
• Minimum 3 years of web-based application development experience
• Business know how on banking is preferred
• Experience in debugging applications by using the following tools
o SQL Profiler
o Dynamics CRM Diagnostics tool
o Windows error logs
o SQL Query Analyzer