CRM Support Engineer

CRM Support Engineer

Veripark Asia Sdn. Bhd.
Kuala Lumpur
5-13 years
Not Specified

Job Description

Job Description and Responsibilities:

• Preparing release notes and release packages.
• Updating incident-tracking system regularly, informing clients timely, documenting findings and root causes meticulously.
• Maintaining client environments and ensuring they are in sync with actual client environments.
• Be prepared to attend critical and serious issues at extended working hours.
• If necessary, performing operational activities on Dynamics CRM such as defining users, organizations, access & security roles settings.
• Working closely with CRM project teams or other resources for completion of projects, enhancements and/or change requests related to the CRM system.

Educational Qualification: Bachelor’s Degree / Master’s Degree – Computer Science, Electrical Engineering, Electronics/Telecommunication
Years of Experience: 5 + Years  

Required Skills and Experience:
• Experience in MS CRM SDK, C#, ASP.NET, ADO.NET, SQL Server
• Dynamics CRM experience in an enterprise customer with at least 50 users is required
• Minimum 5 years of experience is required
• Minimum 3 years of web based application development experience

VeriPark is a global solutions provider enabling businesses to become digital leaders with its Intelligent Customer Experience suite. With its main offices located in the United States, United Kingdom, Europe, Asia, Africa and the Middle East, VeriPark is helping businesses to enhance their customer acquisition, retention and cross-sell capabilities by providing proven, secure and scalable Customer Relationship Management, Omni-Channel Delivery, Branch Automation, Loan Origination, Next Best Action (leveraging the power of Azure machine learning) solutions. VeriPark works collaboratively with clients to develop innovative technology strategies and solutions, which touch millions of people every day, and bring the promise of digital transformation to life.

With the help of VeriPark's end-to-end seamless customer experience solutions, businesses get the chance to drive more engaging interactions with their customers or partners by capturing their needs, gaining personalized insights, and placing customers at the core of their digital transformation and innovation. VeriPark's solutions also enable businesses to:

Enhance and automate customer services across assisted and digital channels,
Increase wallet share,
Satisfy customers with timely and relevant offers,
Turn up cross-sell and up-sell ratios,
Empower their employees with a holistic Unified Front End and 360 Single View of the Customer.

We are located at:
E-5-3A, Block E, Oasis Square, 2A, Jalan PJU 1A/7A, Ara Damansara,
47800 Petaling Jaya
Selangor - MALAYSIA
Phone: +60 37 660 7570 / +60 37 660 7571

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Skills/Roles I hire for: .NET, Dynamics Crm, iOS & Android, Project Management, Business Analyst, System Analyst, Pre-Sales

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