Customer Care Consultant - Klang Valley

Customer Care Consultant - Klang Valley

Maxis Communications
Malaysia
Not Specified
Not Specified

Job Description


We are looking for a great new talent to join us!
We have these requirements.
We want you to be somebody who share our values, and embrace the Maxis culture. We want you to be:
  • POSITIVE about the people and the world around you,
  • PASSIONATE about what you do,
  • Happy to be COLLABORATIVE with your colleagues, peers and business partners

Obviously we want you to have the skills, qualifications and experiences to do the role and good at communication too. But most importantly, we want you to be someone who is eager to learn and grow with Maxis.
Why does this job exist and why is it critical​
The retail revolution is here! See it for yourself – an immersive retail experience is happening in our concept store at The Gardens and Sunway Pyramid. It’s a place that allows you to explore, play and be inspired with the latest technologies that enhance your digital lifestyle.
If you are passionate about the digital lifestyle and are eager to engage with customers, apply now to discover your career opportunities with us in our Maxis stores nationwide!
Our Customer Care Consultants are highly passionate and committed about delivering a futuristic and differentiated unmatched customer experience in a Maxis store. Be a Maxis ambassador to excite experience-seeking customers to embrace the digital lifestyle through Maxis solutions and an unmatched customer experience.
What are you accountable for
  • Active delivery of well-differentiated customer experience in a Maxis Concept Store primarily by showcasing digital lifestyle business solutions through in-store demonstrations and being a businesssolutions advisor to the customers
  • Uphold high standards in terms of creating a dynamic retail store environment, driving constant innovation/experimentation and contribute in creating a constantly learning and sharing culture with active collaboration with the team members and key stakeholders
  • Driving BusinessExpert-level solutioning, personalised conversations with customers to enrich customer’s business environment, context and instrumental in delivering end-to-end walk-out-working experience
  • Lead customers through an Experiential journey within the new retail environment through relevant solutions leveraging both digital and physical capabilities to create excitement for customers at every engagement opportunity
  • Constant learning and exposure to various external partners/solutions providers, advanced retail technologies in terms of delivering of business environment solutions and adapt to the world beyond conventional telecommunications.
  • Be a great ambassador of Maxis with fully customer oriented mind-set and a champion in delivering unmatched customer experience

What do you need to have for this role
  • Fluent in Mandarin/Cantonese/local dialects are preferred
  • Minimum Postgraduate Certificate / Diploma/ SPM required
  • Experience in showcasing and conducting demonstrations preferred
  • Tech savvy and computer literate, proficient in Microsoft Office
  • Excellent communication, written and interpersonal skills
  • Obsessed with customers, hospitality, passionate about sales, competitive spirit, and understands people through interactive conversations
  • Curious about technology and lifestyle (eg. Music, gaming, travel and wellness)
  • Open for opportunities for both people managers and individual contributors

If this sounds like you, then we need to hear from you!
We’ll review your backgrounds against our needs, and should there be a good fit you’ll receive an invitation to a digital interview. So, please keep a lookout in your email!
You can check your application status by login in to your candidate home account.

Job Details

Always Be Ahead At Maxis, we are passionate about bringing together the best of technology to help people, businesses and the nation to Always Be Ahead in an evolving world, as we pursue our vision to be Malaysia’s leading converged solutions company. We deeply believe that the key element to our success has always been and will always be our people. Visit our careers page to learn more about having a career at Maxis. The MaxisWay culture Our culture, or MaxisWay as we call it, was created to focus on three core values which are ‘Customer First’, ‘What’s Possible’ and ‘I am Maxis’. These values are implemented in the way we interact with each other by embedding the language of commitment, performance and possibilities. Watch these videos and hear from our people who embody the MaxisWay culture.

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