Customer Experience Specialist

Customer Experience Specialist

SnapHunt Pte Ltd
Other - Malaysia
2-5 years
42000 - 46800 MYR

Job Description

  • Provide world-class customer experience for a payment startup
  • A role with continuous learning opportunities
  • Be a part of a fast-paced, dynamic environment

Our client is a fast-growing omni-channel buy now pay later payment company. With a solution that enables consumers to afford responsibly, they help merchants of all s boost online sales.

The Job

You will be responsible for :
  • Delivering outstanding and consistent customer experiences across multiple touchpoints
  • Adhering and ensuring that KPIs are consistently met
  • Engaging and managing complaints/feedback promptly, investigating cases thoroughly and working to provide appropriate solutions
  • Conducting follow up to ensure resolution
  • Providing constructive feedback on customer experience, pain points, areas of improvement and trends to better understand customer voices
  • Assisting and resolving merchant related issues promptly
  • Other administrative ad-hoc duties as assigned by direct Manager

The Profile

  • You have 2 years of customer experience, within FinTech, Ecommerce or Online industries
  • You have strong expertise in email handling and live chat support
  • You have strong systems adaptability, ideally with Zendesk, Freshdesk, Intercom knowledge
  • You have excellent communication and listening skills with the ability to empathize and provide solutions to the customers
  • You possess flexibility in approach to work
  • You have strong organizational skills with ability to multi-task
  • You are detail-oriented and able to deliver work of high standard
  • You are willing to commit both weekends and evenings

Ref: 15280556

Job Details

Snaphunt is a specialist recruiting platform that takes the pain out of hiring and job searching. Looking for a new role Submit your CV on Now live in Singapore, Indonesia, Malaysia, India, Hong Kong, Philippines, Vietnam, Thailand, Bangladesh & Sri Lanka.

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