Customer Relationship Officer (Contract for 1 year)

Customer Relationship Officer (Contract for 1 year)

Hong Leong Bank
Not Specified
Not Specified

Job Description



If you are looking to excel and make a difference, take a closer look at us
The primary responsibility of the role includes (but is not limited to):
  • Attending incoming calls and answering customer's queries and requests in a professional manner provide appropriate solutions and alternatives follow up once necessary.
  • Providing high quality service to achieve customer satisfaction by resolving customer queries at first contact where possible.
  • Working in a contact center environment and handling multiple customer calls from various types of customers.
  • Personalize service by cross selling and up selling products and services that are appropriate for customers.
  • Proper escalation of unresolved matters to Team Manager / Service Manager for resolution.
  • Keep records of all call information in line with the SOP.
  • Responsible for achieving individual targets and goals whilst maintaining quality and compliance.
  • Continuously strive to attain and exceed agreed productivity and KRA targets.
  • Able to accommodate the shift hours and adhere to the work schedule.

Requirements
  • Fresh graduates are welcome to apply.
  • Malaysian citizen.
  • Good communication skill in English and Malay, able to communicate in Mandarin is an advantage
  • Patient, confident, active listening skills and attentive to details.
  • Excellent oral communication and problem-solving skills.
  • Basic PC knowledge, with the ability to quickly adapt to new software applications.
  • Must be able to work on shift, on weekend and public holidays
  • Able to manage multiple customer interactions
  • Must be Willing to work in Damansara City / Wisma Hong Leong / Menara Raja Laut / PJ City.

Benefits
  • Shift Allowance
  • Good Attendance Allowance
  • Overtime and Public Holidays Allowance
  • Mandarin Speaker Allowance (applicable to mandarin speaker)
  • Annual leave & Sick Leave
  • Medical Benefits
  • SOCSO and EPF

Hong Leong Bank ('HLB') stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB's operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB's ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

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