Customer Service Agent

Customer Service Agent

Agensi Pekerjaan EPS Consultants Sdn Bhd
Not Specified
Not Specified

Job Description

Client Background: Community Operations Manager
Industry: Blockchain/ Cryptocurrency
Location: KL
Headcount: 1
Tenure: Permanent
Remuneration: basic + bonus
. To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team.
. To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor.
. To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor.
. To escalate any queries or unresolved issues to Level 2/the proper team in BJ and as advised by the operations management, which cannot be completed within the agreed procedures.
. To handle all inquiries/issues from global customers.
. To handle complaints and feedback related to websites, products, platforms, and services, etc.
. Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
. Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles good cost-efficient decision making.
. Excellent time management: ability to multi-task to solve issue for Customers, while managing time.
. Polished delivery: ability to communicate in a structured and professional manner.
. Quick learner: ability to ramp up quickly and act on feedback constructively.
. Ability to multi-task while effectively communicating global Customers, team members and operations management in KL and overseas in BJ.
  1. Excellent command of spoken and written English
  2. Strong customer service skills, highly motivated team-player.
  3. Knowledge of digital asset exchange/trading.
  4. Demonstrated ability to motivate others and achieve results.
  5. Fast typing skills (at least 40 words per minute).
  6. Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA.
  7. Call center customer service-related work experience is preferred.
  8. Diploma from college or above, related to any major.

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