Customer Service Agent

Customer Service Agent

Agensi Pekerjaan EPS Consultants Sdn Bhd
Selangor
Not Specified
Not Specified

Job Description



Client Background: Community Operations Manager
Location: KL
Headcount: 1
Tenure: Permanent
Remuneration: basic + bonus
Responsibilities:-
· To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team.
· To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor.
· To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor.
· To escalate any queries or unresolved issues to Level 2/the proper team in BJ and as advised by the operations management, which cannot be completed within the agreed procedures.
· To handle all inquiries/issues from global customers.
· To handle complaints and feedback related to websites, products, platforms, and services, etc.
· Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
· Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
· Excellent time management: ability to multi-task to solve issue for Customers, while managing time.
· Polished delivery: ability to communicate in a structured and professional manner.
· Quick learner: ability to ramp up quickly and act on feedback constructively.
· Ability to multi-task while effectively communicating global Customers, team members and operations management in KL and overseas in BJ.
Requirements:-
  • Excellent command of spoken and written English
  • Strong customer service skills, highly motivated team-player.
  • Knowledge of digital asset exchange/trading.
  • Demonstrated ability to motivate others and achieve results.
  • Fast typing skills (at least 40 words per minute).
  • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA.
  • Call center customer service-related work experience is preferred.
  • Diploma from college or above, related to any major.
  • Similar Jobs

    Career Advice to Find Better