Customer Service Agent

Customer Service Agent

RHB Banking Group
Not Specified
Not Specified

Job Description



Description

Primary Objective:
Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross-selling/ up-selling Bank's products and services towards customer satisfaction.

Key Responsibilities:
Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross-selling/ up-selling Bank's products and services towards customer satisfaction.

Requirements

Requirements:
Bachelor Degree - Any related field(s).

Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers
Pleasant personality with excellent verbal and written communication skills. Excellent telephone etiquette
Able to work independently with minimum supervision
Strong oral communication and problem solving skills
High customer service orientation
Preferably computer literate
Good stress management

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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