Customer Service cum Admin Executive

Customer Service cum Admin Executive

1-4 years
Not Specified

Job Description

Job Description:
  • To Handle inbound calls, emails and chats in a timely manner
  • Ensure all customer requests, enquires and complaints are attended and responded in professional manner
  • To coordinate with internal and external stakeholders to resolve customer issues
  • Update all the customer information and issues in the CRM Report
  • To ensure proper filling documents and reports
  • To perform any other duties as assigned

  • Posses at least Diploma or any other equivalent qualification
  • Minimum 1 years working experience in call centre environment or customer service role which handling inbound & outbound calls
  • Strong written and verbal communication skills to correspond with customers and internal team
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Strong proficiency in verbal and written English & Bahasa Malaysia
  • Able to speak mandarin will be added advantage

Job Details

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