CUSTOMER SERVICE CUM ADMIN SUPPORT

CUSTOMER SERVICE CUM ADMIN SUPPORT

Agensi Pekerjaan EPS Consultants Sdn Bhd
Selangor
2-5 years
Not Specified

Job Description



Client Background: Manufacturing Engineering
Location: Shah Alam
Tenure: 3 months contract (Renewable based on performance)
Working Hours: 8:30 AM – 5.30 PM
Remuneration: RM 3,500 – RM 3,800
Responsibilities:
Service Coordination and Sales Support

  • Coordinating service technician work schedule including seeking confirmation with the customer’s site availability.

  • Maintain and update customer complaint register. Disseminate any customer’s issues and complaints to the responsible parties.

  • Prepare and submit weekly Service Report status.

  • Prepare and submit monthly Service Utilization Rate report and Service Revenue report

  • Ensure all closed Service Reports are charged out.

  • Fulfilment of all inquiries including attending customer calls received and diverting to the respective sales engineer, assist in preparing quotations, orders processing as per specification given by the sales team for all service orders.

  • To attend to all walk-in and call-in customers and providing feedback to the respective sales/service person, whenever necessary for all service.

  • Responsible to send order acknowledgement to customer directly and respective sales engineer for all service orders.

  • Liaise with inventory controller for goods availability date prior to order acknowledgement and required to inform service manager, sales support manager, operation manager, respective sales engineer, inventory controller of any order cancellation / on-hold.

General Admin support

  • Attends to all visitors at Reception

  • Handles all the incoming faxes, emails & telephone calls in a professional manner and redirect in daily basis

  • Postal service - incoming & out-going mails and redirect in daily basis

  • Arrange courier services, if required.

  • Office maintenance, refreshment replenishment arrangement

  • Office printing & stationery replenishment arrangement

  • Company Car – road tax and insurance renewal

  • Coordination of logistics, transportation, hotel, food & beverage arrangement for Company’s activities

  • Maintain the emergency contact list (local authorities, hospital, police station, etc.)

  • Staff Expenses Claim Verification following the company’s expense policy

  • Coordinate and Maintain database for Maxis, Staffs record of insurance and medical cost

  • Obtain utilities billing in a timely basis (water, electricity, phone) via e-billing account registration

Requirement:

  • Must possess at least a Diploma in higher education.

  • Required skill(s): Microsoft Office - Excel, Word & Outlook & ERP.

  • Required language(s): Bahasa Malaysia and English

  • Excellent communications and interpersonal skills.

  • At least 2 year(s) of working experience in general administration.

  • Ability to work independently under minimum supervision and in fast trend environment.

Interested Candidates Kindly Upload Your Update Resume and Click 'Apply'

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