Customer Service Executive(B2C)

Customer Service Executive(B2C)

Carsome Sdn Bhd
Not Specified
Not Specified

Job Description


Job Responsibilities:
  • Call Outbound provided leads via Carsome's CRM system & handle WhatsApp enquiries from website.
  • Attend to customer enquiries by providing correct information regarding Carsome's used car business product & service offerings.
  • Support customers in account registration and test drive booking process
  • Remind and confirm customers test drive appointment(s)
  • Proactively persuade customer to reconsider appointment cancellations.
  • Proactively inform customer of ongoing deals and promotion.
  • Deliver a high level of customer satisfaction and delight in carrying out responsibilities.
  • Correctly identifying, assessing, and resolving customers true needs by clarifying the problem/issue determining the root cause selecting and explaining the best solution to problem.
  • Always insisting on providing the most accurate and valid information to customers by using relevant Carsome methods and/or tools provided.
  • Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.

Duties and Responsibilities
  • Call Outbound provided leads via Carsome's CRM system & handle WhatsApp enquiries from website.
  • Attend to customer enquiries by providing correct information regarding Carsome's used car business product & service offerings.
  • Support customers in account registration and test drive booking process
  • Remind and confirm customers test drive appointment(s)
  • Proactively persuade customer to reconsider appointment cancellations.
  • Proactively inform customer of ongoing deals and promotion.
  • Deliver a high level of customer satisfaction and delight in carrying out responsibilities.
  • Correctly identifying, assessing, and resolving customers true needs by clarifying the problem/issue determining the root cause selecting and explaining the best solution to problem.
  • Always insisting on providing the most accurate and valid information to customers by using relevant Carsome methods and/or tools provided.
  • Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.

Requirements
  • Education: SPM/Diploma/Degree
  • Relevant Experience:
  • Proven Customer Support/Service - Telemarketing, Sales.
  • Able to work during weekends.
  • Prior professional experience in automotive industry preferred but not compulsory.
  • Prior professional exposure in hospitality industry highly valued.
  • Candidate must willing to work on Public holiday and Weekend
  • Location is at Ara damansara

Technical Competence:
  • Strong English & Bahasa Malaysia verbal and written communication skills.
  • Strong phone contact handling skills and active listening .
  • Adequate computer proficiency and familiar with common CRM systems and practices

Behavioural Requirements:
  • Flexible, open minded, empathetic, competitive, proactive.
  • Emphathetic customer orientation and ability to adapt/respond to different types of characters.
  • Organizational Competence:
  • Accountable, able to multi-task, adaptable to changes quickly, open to learning, customer centric, committed to personal and team objectives, able to work under pressure, good time management, team player.
  • Please click the link to apply / submit your Updated CV: https://www.careers-page.com/carsome/job/WYR6XW

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