You will be the Tier 1 support for all customer queries through the assigned communication channels and manage their needs via phone, email and other social network platforms.
You should be able to maintain the balance in between a customer’s requirements and business objectives
You will professionally handle high volume of inquiries from clients and customers.
Understand and deliver business strategies and improve customer services and guide them for execution of self-service options.
Continuously identify work process improvements and communicate with Team Leaders and/or Managers
Candidates must be willing to work on shift basis - shift is until 11 pm only
5 working days, 2 days off (Sunday will be an off day)
8 hours of working - OT will be paid if you work more than 8 hours
Candidates must be willing to work in Petaling Jaya - office is near to LRT station
Job Type: Full-time
Salary: RM1,700.00 to RM2,000.00 /month
Daythree is a fast growing regional business service provider in the areas of business and knowledge process, human capital and IT services to global clientele.
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