Customer Service Executive

Customer Service Executive

Home Innovation Sdn Bhd
Kuala Lumpur
1 - 5 Years
34356 - 51533 MYR

Job Description

Our Company Is looking for A Customer Service specialist to manage a positive, empathetic and professional attitude toward online customers.
Responsibilities
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Requirements
• Proven customer support experience or experience as a client service representative
• Excellent typing and communication skills.
• Ability to multi-task, prioritize, and manage time effectively
If you think you a good fit for this job, please email your resume at [HIDDEN TEXT]

Home Innovations is a Malaysian based digital firm providing digital marketing and web development services to foreign companies.

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