Customer Service Executive (Japanese Speaker)

Customer Service Executive (Japanese Speaker)

eTeam Inc
Selangor
1 - 11 Years
Not Specified

Job Description

Responsibilities:

  • Handling emails and chats to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.
  • Demonstrates ownership of every customer interaction to achieve a successful first-time resolution on all contacts.
  • Works with multiple technology applications and features to resolve customer contacts.
  • Problems faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
  • To exceed customer's expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Business level Japanese (must have JLPT N1) is Required.
  • Good in both time management & people development skills.
  • Able to work on weekends and rotational shift, each shift consists of 9.5 working hours and inclusive of 1-hour lunch for rest Willing to work in Shift rotates (24 hours).
  • Able to work on weekends and public holidays.
  • Career growth- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager IJP Internal job program.
  • Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

About eTeam Inc

About us

eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we’re one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We’re also an honored member of Deloitte’s Technology Fast 50.

eTeam provides high-volume staffing, SOW and pay rolling services to structured contingent workforce programs and projects across the U.S., Canada and India. We also offer contract-to-hire and direct placement. Our “No-Sell, Service-Only approach has resulted in “Accelerated Hires, lower costs, reduced risks and better service for Fortune 2000 Companies, Large System Integrators and Government Agencies.

eTeam Fact Sheet
- Incorporated in 1999 as a Minority Business Enterprise
- Security Cleared provider to classified projects for Government Agencies and system integrators
- Global Recruiting Model & Locations
- Disciplines include: general staffing, information technology, engineering, clinical, scientific and professional
- Preferred provider to companies utilizing MSP/VMS
- Provider of customized, strategic staffing and SOW solutions for enterprise-level projects

Our Mission: To be among the 10% of suppliers for structured contingent workforce and SOW programs
Our Motto: efficiency. synergy. expertise.
Our Promise: “No-Sell, Service-Only
Our Mantra: “Accelerated Hires

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