Customer Service Executive (Japanese Speaker, Open for Fresh Graduates) - KL

Customer Service Executive (Japanese Speaker, Open for Fresh Graduates) - KL

Agensi Pekerjaan Asia Recruit Sdn Bhd
Kuala Lumpur
0-5 years
33600 - 38400 MYR

Job Description

About our client:
We are representing our online platform customer who specialized in Food & Beverage / Catering / Restaurant industry to look for potential candidate to join their reputable organization.
Responsibilities:

  • Responsible to manage and expand relationships with existing restaurant partners
  • Educate partners on standard operating procedures (SOP)
  • Attend to questions regarding service and compliance related issues
  • Perform outbound call to partners to understand partner’s pain points, gather feedback and the root cause of the cancellations for past week performance
  • Be both data-sensitive and proactive in assisting partner’s concerns
  • Key in related transaction and update information in the database
  • Ensure that every partner that goes live on the platform meets quality standards
  • Keep records of calls and note useful information
  • In charge of grievances to preserve the company’s reputation
  • Meet Monthly KPI elements

Requirements:

  • Diploma or Degree in any fields
  • Min 1 - 2 years experience within an account management role, preferably within the areas of F&B and e-commerce is an additional point
  • Good communication skills in English, Japanese and Bahasa Malaysia
  • Possess min JLPT N3
  • Familiar with all aspects of company's business model and the online food ordering market
  • A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn
  • Strong analytical skills with good compliance awareness and attention to detail
  • Fast learner and able to adapt quickly to changes in operational process

It is Asia Recruit's (www.asiarecruit.com.my/) vision to enrich people's lives through a better employment opportunities and to provide companies with quality HR consultancy and solutions that help them to get the right candidate, increase productivity, improve efficiency and manage the bottom line.
We represent our clients, locally and internationally from small to large multinational organisations from various industries such as oil and gas, manufacturing, call centre, telecommunication, healthcare, technology, FMCG and many more with specialisation in the areas of human resources, accounting, customer service, engineering, IT, administration, sales, marketing, etc.
Our established client is looking for dynamic and result oriented candidate to fill their current job opening.

Interested candidates are required to apply online or email your resume to careers@asiarecruit.com.my . Only short-listed candidates will be notified.

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