Customer Service Executive - Japanese Speaking - Based at Penang

Customer Service Executive - Japanese Speaking - Based at Penang

Agensi Pekerjaan Asia Recruit Sdn Bhd
1 - 5 Years
824534 - 1442934 MYR

Job Description

Company Profile
We are representing an MNC company specializing in BPO services to look for Customer Service Agent - Japanese Speaking to be based at their office in Penang.

Job Responsibilities
  • Ensure service delivered to our customers (customer, partner and/or riders) meets contractual Key Performance Indicator (‘KPIs’).
  • Clarify customer requirements; ask more questions to understand the problem better, use SOP knowledge and resources to appropriately provide resolution.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Maintain a deep understand of our standard operating procedures (SOP) to ensure the highest and most accurate form of support.
  • Document all steps and information accurately without compromising quality of service.
  • Participate in activities designed to improve customer satisfaction and business performance.
Job Requirement
  • Candidate MUST possess at least a Professional Certificate, Diploma, bachelor’s Degree, any field.
  • Must be able to speak, read and write in Japanese and English.
  • Must have a minimum of 6 months working experience as a Customer Service Agent.
  • Courteous with strong customer service orientation.
  • Strong computer navigation skills and PC Knowledge.
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
  • Tolerance for repetitive work in a fast-paced, high performance work environment.
  • Ability to work as a team member, as well as independently.
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
  • Ability to rotate shifts, as needed (Weekdays, Weekends & Public Holidays, 7AM to 1AM).
Interested candidate please send your profile to [Confidential Information]
Only shortlisted candidate will be notified.

It is Asia Recruit's ( vision to enrich people's lives through a better employment opportunities and to provide companies with quality HR consultancy and solutions that help them to get the right candidate, increase productivity, improve efficiency and manage the bottom line.
We represent our clients, locally and internationally from small to large multinational organisations from various industries such as oil and gas, manufacturing, call centre, telecommunication, healthcare, technology, FMCG and many more with specialisation in the areas of human resources, accounting, customer service, engineering, IT, administration, sales, marketing, etc.
Our established client is looking for dynamic and result oriented candidate to fill their current job opening.

Interested candidates are required to apply online or email your resume to . Only short-listed candidates will be notified.

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Industries : Recruitment/Staffing/RPO

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level Hiring For: Mid Level, High Level, Top Management

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