Customer Service Executive

Customer Service Executive

Loscam Malaysia Sdn Bhd
Selangor
1 - 5 Years
39509 - 48098 MYR

Job Description

• To prepare monthly forecast for forward plan Issue, Dehire for our inventory control for OPS.
• To update Customers’ Footprint on how the movement of our pallets in volume.
• To support Key Account & CRM Manager for analysing individual customers invoice.
• Update all new contract in master file and also have the SOP
• Resolve and handle customer issues and maintain customers’ satisfaction.
• Support CS team on data management and administration
• To achieve business targets as set down by Key Account & CRM Manager
• Assists customer on updating data via Loscam Online (LOL) System
• Handles purchase order for Non-Hire Equipment
• Analysing individual customer data and to update customer risk
• Follow up on customer payment overdue.
• Drive CS department to move forward and think out of the box
• New contract to analysis the risk and to up Key Account & CRM Manager
• Monthly prepare report POH, Cross border, Issue Dehire, Hire Revenue, MISC fee.
• Prepare SOP for customer complain and update regularly
• Prepare and analyse
• Prepare necessary information to obtain alignment within CS team/Ops to have an agreed forward plan for Issue, Dehire
• Would able to share necessary details of customers in supporting Solution Selling or exploring better opportunity with our current customers’ base.
• To reflect Commercial SOP accordingly to the updated process where relevant.
• Resolve and handle customer issues and at the same time responsible to maintain and increase customers’ satisfaction.
• Support CRM & Key Account Manager on data management and administration.
• Assists customer on updating data via Loscam Online (LOL) System.
• Create & manage weekly and monthly report for key account customers.
• Ensure customers’ transaction recorded weekly or monthly.
• Prepare, distribute, file and print outgoing faxes, mail, courier parcels (docket book), customer’s dockets, monthly invoices and letter to customers.
• Participate and Support other departments when required on customer related matters.
• Perform other official company duties as may be directed from time to time.
• Handles purchase order for Non-Hire Equipment.
• Support Sales & CRM for pallet stock count.
• Update, safe keep and recording of master contract

www.loscam.com

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Skills/Roles I hire for: Passion towards the role

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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