Customer Service Executive

Customer Service Executive

Nityo Infotech Services Pte. Ltd.
Kuala Lumpur
1 - 5 Years
Not Specified

Job Description

Job Description / Requirements
• Understand customer’s enquiry and respond via applicable channels: email, chat, and call backs.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
• Strictly 1 year of experience in Outsourcing / BPO / Call Center or any IT enabled business
• College Degree , Diploma

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