Customer Service Executive (Non-voice) Native Khmer speaker

Customer Service Executive (Non-voice) Native Khmer speaker

Quess Corp Limited
Kuala Lumpur Selangor
1-6 years
Not Specified

Job Description

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
Candidate Profile
• Bachelor Degree or Master Degree with three to six months of relevant experience preferred
• Native Native / Full Proficiency in the languages required (Zulu and Afrikaans Language)
• Ability to rotate shifts, as needed
• candidates that are currently in Malaysia and from their native countries are welcome to Apply

Quess APAC helps global enterprises reimagine their businesses for the digital age. We offer staffing solutions, people services, technological solutions, and digital solutions. After our immense success in India, and gaining market share with our quality services, we expanded our business to the Asia Pacific region in 2014. Starting in the Philippines, now our presence is established in Malaysia, Singapore, Vietnam, and Sri Lanka. With a structured approach and strict alignment with the Quess principles, we have made a name in the APAC market as a superior integrated service provider

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