Customer Service Executive (Tagalog Speakers) Currently in Malaysia

Customer Service Executive (Tagalog Speakers) Currently in Malaysia

Quess Corp Limited
Kuala Lumpur
1 - 5 Years
Not Specified

Job Description

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Requirements :

  • Native in Tagalog or Bahasa English is a MUST
  • Can speak Tagalog or English
  • Current location must be In Malaysia
  • Can work on Shift 24/7 / 5 Days work 2 days leave (based on schedule)
  • Good interpersonal, communication and telephone handling skills
  • Highly persuasive, self-motivated, self-confident and customer service oriented
  • Well-organized, hardworking, aggressive and able to work under pressure

Quess APAC helps global enterprises reimagine their businesses for the digital age. We offer staffing solutions, people services, technological solutions, and digital solutions. After our immense success in India, and gaining market share with our quality services, we expanded our business to the Asia Pacific region in 2014. Starting in the Philippines, now our presence is established in Malaysia, Singapore, Vietnam, and Sri Lanka. With a structured approach and strict alignment with the Quess principles, we have made a name in the APAC market as a superior integrated service provider.

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