Customer Service Executive

Customer Service Executive

Tele-Temps Sdn Bhd
Kuala Lumpur Selangor
2-5 years
30920 - 42944 MYR

Job Description

Customer Service Executive
Ara Damansara, Petaling Jaya
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team efforts by achieving relevant results if needed
  • Manage a large number of incoming calls
  • Generate sales leads
  • Identify and evaluate customer needs to achieve satisfaction
  • Build lasting trust relationships through open and interactive communication
  • Provide accurate, authentic and complete information using the correct methods / tools
  • Meet personal / team sales targets and call handling quotas
  • Address complaints, provide appropriate solutions and alternatives in a timely manner and follow up to ensure resolution
  • Keep customer interaction records, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Make more efforts to engage customers
  • Resolve customer complaints by phone, email, mail or social media
  • Use the phone to contact the customer and confirm the account information
  • Greet customers warmly and find out the problem or reason to call
  • Cancel or upgrade account
  • Assist with making orders, refunds, or exchanges
  • Provide advice on company information
  • Get payment information and other relevant information such as address and telephone number
  • Make or cancel an order
  • Answer questions about the guarantee or conditions of sale
  • Suggest a solution when the product does not work
  • Conduct product withdrawals
  • Attempts to convince customers to reconsider cancellation
  • Inform customers about offers and promotions
  • Sell products and services
  • Work with customer service managers to ensure accurate customer service is delivered
  • Close or open call records
  • Compile reports on overall customer satisfaction
  • Handling policy changes or reforms

TT Search, set up as part of the Tele-Temps Group, is growing into the leading global recruitment consultancy in this region specializing in middle management, senior recruitment and executive level placements. We endeavour to satisfy our client's complete requirements by developing and customizing our services to enable an accurate fit within the specific need, each time.
We ride on our sister company The Tele-Temps Group's strength in talent management solutions, staffing services, industrial relations consultancy and the management of business process outsourcing, which we have provided to many clients since our inception.

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