Customer Support Consultant – Mandarin / English
• Candidate must possess at least a SPM
• Required language(s): Mandarin & English (fluent spoken English will be an added advantage).
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh graduates from ( E- commerce/ mass communication or any field) who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided
• Applicant must be willing to work in Ara Damansara.
• Applicant must be willing to work from rotational shift.
• To handle all inbound calls pertaining to seller support (Example: Posting, editing, and billing information and other enquiries).
• To exceed customers expectation in terms of customer service & accurate information.
• To be able to provide information related to seller`s convenient.
• Answer inbound call from mandarin customers, booking, after sales and seller`s feedback, as well as reply email.
• 5 working days in a week
• EPF & SOCSO
• Sick leave
• Annual leave
• Commission/ Incentives
• Rest & relax area (pool & foosball table, etc.) Gym and shower facilities.
• Quarterly staff recognition and appreciation
• Stage: Seller Support Consultant > Product & process expert > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
Net2Source Inc. is a Global Workforce Management Solutions Company, headquartered in New Brunswick, NJ with its local offices in Texas, California, Florida, Illinois, Colorado and Michigan and its global operations in 9 counties Canada, UK, Europe, UAE, Malaysia, Australia, China, Singapore and India. It is expanding its footprints further. We have been growing at a pace of 100% YOY sales revenue maintaining a healthy bottom line by adopting the best lean management practices and global delivery model. We have 15 local sales offices across US and 3 coast to coast Delivery centers in San Jose, CA; Dallas, TX and New Brunswick, NJ with our global COE in India, Canada, Malaysia & Dubai.
Simple body text this will replace with orginal content