Customer Service Functional Coordinator

Customer Service Functional Coordinator

DHL Express (Malaysia) Sdn Bhd
3-4 years
Not Specified

Job Description


YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Centric Team and become a Certified International Specialist!
YOUR TASKS
  • Organise meetings or conferences when held locally, acting as secretariat and liaison-in-charge.
  • Assist the Senior Director, Customer Service in the preparation of notes/materials for meetings. Eg: prepare slides for presentation and provides basic analysis into CS-related data and information under the instructions of the Senior Director, Customer Service.
  • Manage Senior Director, Customer Service office in his/her absence and ensure all matters requiring the Senior Director, Customer Service's attention are redirected with discretion and attended to meticulously.
  • Any other CS-related duties and tasks assigned by the Senior Director, Customer Service.
  • Organise and minute monthly CS Meetings and /or co-ordinate key or large scale Customer Service or company events including conferences, visitor lunches and recreation activities.
  • Collate data and documentation for CS reporting, ensuring deadlines are compiled for submission of Customer Service reports and other documentation.
  • Department administrator including tracking leave & attendance of CS Managers.
  • Arrangement for travel & accommodation needs for CS participants & contact designated hotels to make bookings and oversee any other logistics arrangements.
  • Department administrator including department purchases management.
  • Organise and maintain an up-to-date filing system that provides quick and efficient reference
  • Coordinate with other departments coordinators to ensure that administrative office information and procedures are updated and complied with efficiently.
  • Process new claims and Purchase Requisitions for Customer Service Department
  • Handle all administrative and confidential work for the Senior Director, Customer Service to facilitate the efficient functioning of the CS team
  • Process department incentive payouts for revenue generating activities for qualified CSAs
  • Administer incentive programmes such as staff awards, loyalty points, sales leads etc

. Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
. Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
. Typically requires Bachelor of Degree in related discipline and or 3- 4 years of working experience.
OUR OFFER
. Strong career support in a international environment
. Great culture and colleagues
. Multifarious benefit program
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!

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