Job Description :
with the business plan and customer satisfaction.➢ Managing and organizing staffing schedule including absenteeism, and any other workloads to meet day to day demand and balancing staff sufficiency and efficiency.➢ To assist team member with more complex enquiries, including complaints and customer enquiries in accordance with department set procedures from touch points in handling customer.
Required work experience :
➢ Willing to be based in Kuala Lumpur, Malaysia (for expatriate candidates)➢ Candidate must possess at least a Diploma or Degree in any field.➢ Minimum experience of 2 years in leading a team in call-center or BPO in any service industry.
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