Customer Service & Logistics Executive

Customer Service & Logistics Executive

GlaxoSmithKline Pte Ltd
Selangor Malaysia
Not Specified
Not Specified

Job Description

Job Description :
GSK has been operating for over 60 years in Malaysia and grown substantially both in its infrastructure, business operations as well as talent base spreading across its four business entities.
As a Customer Service & Logistic Executive, you will conduct and transact Customer Service and Logistics processes for the supply of products inbound to the LOC and outbound to its first trade customers in order to achieve optimal Customer Service levels and to maximize the On-Time-In-Full KPI, thereby supporting the commercial ambition. This role includes sales order entry/management and invoice processing with first trade customers and, in some businesses, will extend to managing collaborative relationships with individual wholesalers and retailers. You will work with your peers in the local Customs Clearance LSP(s) and Repacker(s). You will initiate and support a number of ‘exceptional’ processes to manage supply chain events and changes, such as supplying batch-level data to support stock-at-risk identification and physical destruction of product following write-off.
Key Responsibilities:

  • Execute the outbound Customer Service and order management to first trade customer including order placement, invoicing, and customer complaints processes.

  • Ensure the integrity of Material Master and Customer data (for logistics movements and order/invoice processing) within the local systems used.

  • Inform distributors/customers and LSPs of planned inbound supply and instruct of stock shortages or stock-outs that will impact supply.

  • Generate/identify stock-at-risk due to shelf-life/saleable date expiration; manage any required product returns to site.

  • Liaise between the multiple Supply Chain Planning teams (Regional, Local) and the LOC to consolidate and implement required actions on stock-at-risk, including implementation of write-off across required functions.

  • Manage local processes and liaise with LSPs, GSK Regulatory and local authorities to manage logistics activities for Pack Changes, Discontinuations, first-time new product importation, free samples, clinical trial deliveries, Tender samples etc

  • Initiate internal processes to flag missing, out-of-spec, or damaged inbound stock and support through investigations with LSP/LOC/SCP.

  • Liaise with central Move Product functions (e.g. Control Tower, site dispatch teams) to ensure complete documentation to support inbound flow of product

  • Coordination and execution of ad-hoc and/or regular subcontract packing, including re-work, conversion and combination of packs. Manage the scheduling of subcontract packing, the physical provision of required materials and communication back into Supply Chain/Commercial of product availability. Ensure visibility of inventory to Supply Chain throughout repacking process.

  • Execute logistics activities in compliance with GSK Quality and EHS standards

Why you
We are looking for professionals with these required skills to achieve our goals:

  • Diploma or Degree in logistics , alt. at least minimum 3 to 5 years experience as Logistics and Supply Chain Manager

  • Good analytical skills

  • Able to multitask

  • Basic finance understanding

  • Work across boundaries

  • Responsible and accountable

  • Able to work under pressure and meet challenging timelines

GSK’s dedication to the wellbeing of our employees is reflected in the benefits we offer; including healthcare for yourself and dependents, performance related bonus, etc. We also offer a range of employee health and wellbeing programs including our truly unique Partnership for Prevention program, a global commitment by GSK to provide all employees with up to 40 preventative healthcare services bringing to life our mission to: do more, feel better and live longer.
At GSK we value diversity and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution.
If you would like to join us in innovating and inspiring changes in the industry, we urge you to apply online.
Our goalis to be one of the world’s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing.
Important notice to Employment businesses/ Agencies
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

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