Customer Service Manager - Johor Bahru

Customer Service Manager - Johor Bahru

Oversea-chinese Banking Corporation Limited
Johor Malaysia
5-8 years
Not Specified

Job Description

Job Description :
Job Roles & Responsibilities:
•To drive and achieve cross sell and collaboration targets as part of leadership team at branches and further collaborate within other sales channel in CFS, EMB & Business Banking.
•To upkeep and maintain the overall Banking premises included premier lounge, banking hall and e-lobby. Ensure marketing or product brochures are properly place following branch merchandising guidelines.
•Lead in GIFT Management, Tracking and Resolution to ensure all complaint & feedback are attended are resolved in timely manner.
•Strongly assisting CBM in Audit, Health check and Compliance matter.
•From time to time, participate is sales or engagement events such as Investment Outlook, CNY appreciation dinner & etc.
•Take leadership in briefing the Service Ambassador (SA), Customer Service Officer (CSO), Premier Banking Relationship Officer (RO) and Senior Relationship Officer (SRO) on the latest promotions, process update land service quality matters.
•To manage and monitor the performance together with Consumer Branch Manager (CBM) on the support team at branch SA, CSO PBRO & RO. To perform coaching from time to time to lift up the team service standard. Qualifications
Job Requirements:
•Degree in banking and finance, accounting or business administration, with at least 5 years’ experience in branch banking with exposure in sales, service & operational aspects
•Strong Leadership
•Sound financial knowledge
•Strong written and verbal communication skills
•Good understanding of banking law and practices

Similar Jobs

Career Advice to Find Better