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Customer Service Officer

Agensi Pekerjaan Global Talent Link Sdn Bhd
Selangor
0 - 2 Years
Not Specified

Job Description

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas

Job Requirements
  • SPM holder and above
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Global Talent Link (GTL) was born out of the need for a World-Class Total HR Solution Provider to serve our customers with the most holistic HR services in the market. Under the umbrella of Profess Consulting Group, a leader in HR Consultations and Training since 1988, GTL is a legacy of Profess Group’s 28 year pedigree. Today we offer our clients a complete portfolio of Executive Search & Recruitment Services that includes Recruitment Process Outsourcing (RPO), Contract Management, and Consulting Services domestically and internationally!

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