Customer Service Officer

Customer Service Officer

Hytech Consulting Management Sdn Bhd
Kuala Lumpur
1 - 2 Years
48098 - 54969 MYR

Job Description

Job Responsibilities:
  • Provide quality services to customers and answer customers’ inquiries via live chats, phones & email
  • Familiar with all the company’s products and promotions, quickly solve problems for customers
  • Record and update customer data and other relevant information
  • Address customer feedback as well as complaints professionally
  • Ad-hoc task as assigned by Superior

Requirements:

  • Candidate must possess at least Primary/Secondary School/SPM/'O' Level, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent
  • 1-2 years working experience, prefer in customer service or financial industry
  • Candidates fluent in mandarin preferred as role requires candidate to deal with mandarin speaking clients.
  • Good command of Mandarin & English typing due to business nature needed.
  • Good command in reading and written English
  • Cheerful, service-oriented with excellent communication and interpersonal skills
  • Accepetable on rotate morning, night and midnight shift (24/7) - Working shift is from Monday to Friday.


工作责
  • 通过在綫天系统电以电邮件处客户查询,体现优质客户务
  • 熟悉公推广活动产,快速为客户解决问题
  • 助记录更新客户数,以其他相关信
  • 处客户查询投䜣,为客户供专业务
  • 处由主管分的日常任务

求:

  • 文凭以上学历,能良好英语普通
  • 1-2 年客户务或金行业相关的工作验
  • 良好中英文打字技巧
  • 良好英语阅读书写能力
  • 性格开朗,以务为本,具良好的沟通和人际交往能力
  • 接轮工作(包括通宵工作)

Hytech is a technology-centered, service-oriented global multi-products online trading service provider. We have representative offices or service centers in Australia, Spain, Malaysia, Seychelles, Canada and Cyprus. We are provides global traders with more than 200 types trading products in currencies, metals, commodities, indices, shares and cryptocurrencies.

We are provides multilingual and full range of professional services to more than 120 countries and regions in Oceania, Europe, Asia, Africa and North America. In the spirit of sincere and consistent service philosophy, we provide traders with better market quotes and trade execution. We continue to refine our technology and strive to provide the best trading environment for our clients

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