Position : Customer service
salary : 2200 - 3200 RM Basic
Allowances : 200 - 400 RM
Location - PJ, Menara LYL
Job type : Permanent
Job Responsibilities :
• Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
• Sign up customers for I-Banking
• Route calls through IVR where applicable
• Maintain contact records to reflect current information
• Requests and complaints Turn around
• Promote cross sell of all banking products
• Maintain accuracy of information given to customers
• Have high awareness levels on KYC and Anti-money laundering Policy
• Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
• Ensure all sales pitches are made without any mis-selling
• Use S2S palette to identify eligibility and register dispositions for analysis
Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
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